Unified case management and operations hub for onboarding and client lifecycle
Equip operations, compliance, and client service teams with integrated workflow tools to monitor progress, resolve exceptions, and trigger verifications from a single secure environment.
Configurable framework to capture KYC data
LAB combines innovative technology with comprehensive financial services experience to improve all aspects of client lifecycle management, which empowers institutions, corporates and SMEs
Case Management Dashboard
LAB Portal provides a centralised command centre for all onboarding and client lifecycle activities. Monitor case progress across your entire portfolio with configurable dashboards that surface what matters most. Case views display verification outcomes, risk scores, and fraud signals alongside client data, enabling informed decision-making without switching between systems. User roles and permissions ensure the right people see the right information, while progress tracking and notifications keep workflows moving.
Document & Evidence Repository
Access all client documents and verification evidence from a single secure location. The structured document uploader organises submissions by type and status, making it easy to locate what you need during reviews or audits. Every document is encrypted at rest and in transit, with comprehensive audit trails tracking who accessed what and when. Evidence from identity verification, biometric checks, and AML screening is stored alongside application materials for complete case visibility.
Workflow & Task Orchestration
Configure workflows that match your operational processes and compliance requirements. Task orchestration routes work to the right teams based on case type, risk level, or exception category. Support remediation campaigns, bulk switching operations, and periodic review cycles without manual coordination. Business rules automate routine decisions while escalation paths ensure complex cases receive appropriate attention.
Standalone Verification Triggers
Initiate verification checks directly from the Portal interface without returning to the onboarding journey. Trigger identity verification, biometric checks, beneficial owner discovery, company verification, or AML screening on demand. Access advanced verification tools including Pass Rate Booster for optimised routing and BO Electronic Verification for automated ownership confirmation. Verification results flow back into case views for immediate action.
Audit Trail & Compliance Records
Monitor case volumes, SLAs, and pass rates through operational dashboards that give visibility across your portfolio. Comprehensive audit trails and compliance reporting maintain records of verification decisions and exception handling for regulatory requirements.
Integration & Collaboration
Connect LAB Portal with your existing technology ecosystem through APIs and pre-built connectors. Integration with SharePoint and document management systems streamlines evidence collection. Multi-language support enables global operations teams to work in their preferred language. Customer support and helpdesk integration ensures client queries link directly to relevant case information for faster resolution.
Monitor, review, and resolve cases with complete visibility and control
Centralise onboarding workflows, document management, and verification actions in one secure hub. Trigger standalone verifications, manage exceptions, and maintain audit-ready compliance records across your entire client portfolio.
Case Management
Centralises investigations with structured reviews, documented actions and audit visibility.
Configurable Business Rules
Defines approval thresholds and workflow logic through flexible rule configuration without coding.
Customisable User Roles & Permissions
Defines access controls based on role and responsibility with granular permission settings.
PEP / Sanctions / Adverse Media Screening
Screens individuals and entities against PEP, sanctions and media sources with configurable rules.
Standalone Verification Triggers
Initiate identity, biometric, entity and AML verification checks directly from the LAB Portal.
Comprehensive Audit Trail
Records all system actions with timestamps and user attribution for complete compliance visibility.
The RegTech Leader in Lifecycle Management and Digital Onboarding
LAB Group is a leading Australian regulatory technology (RegTech) company transforming customer lifecycle management, compliance automation, and digital onboarding for regulated businesses. Founded in 2010 and headquartered in Melbourne, LAB Group serves a global client base across APAC, the UK, and Europe, with deep penetration in the financial services sector. LAB has successfully facilitated over 2 million consumer engagements across 15+ verticals including asset management, banking, wealth, stockbroking, superannuation, and professional services.
Transform your customer journey with LAB Group.
Join leading institutions that have modernised their compliance infrastructure and elevated their customer experience. Schedule a demo with our team to explore how LAB Group can transform your operations.